FAQ

Default solution folder, feel free to edit or delete it.

How do I get or reset my Just Ahead password or login?
You do not need to sign in to Just Ahead unless you've purchased a Just Ahead Season Pass, or been given a Just Ahead username and password by one o...
Sun, 18 Jun, 2017 at 8:13 PM
How do I restore my previous purchases?
I'm so sorry you're having trouble. Let's see if we can get your issue resolved. To restore your Just Ahead purchases:  1) Open Ju...
Wed, 6 Jul, 2016 at 7:12 AM
How can I share guides between multiple devices?
You can easily share your purchases between devices as long as they use the same Apple or Google account. Here's how:   1) Install and open Just ...
Wed, 6 Jul, 2016 at 7:14 AM
How do I enter my QR code for my free trial?
I'm so sorry, but unfortunately Apple requested that we remove that feature and we were forced to comply.  We are working to introduce a new ve...
Wed, 6 Jul, 2016 at 7:06 AM
How do I play audio manually or experience my tour from home?
Would you like to experience or preview your Just Ahead audio tour from the comfort of your home, hotel room, RV, car, or campsite? It's easy. There ...
Wed, 6 Jul, 2016 at 7:10 AM
How do I request a refund?
I'm so sorry you're having trouble. Let's see if we can get your issue resolved.   We'd be happy to provide you with a refund. Al...
Wed, 6 Jul, 2016 at 7:14 AM
How do I start my tour?
Your audio tour will begin automatically, as soon as you drive past any of the colored markers on the map. Alternatively, you can also play your audio ...
Wed, 6 Jul, 2016 at 7:21 AM
Why isn't my audio playing?
First, be aware that not all markers on the map will play audio stories. Just Ahead is intelligent. It knows which way you are traveling, and will not pla...
Wed, 6 Jul, 2016 at 7:20 AM
How do I purchase a Just Ahead guide?
I'm so sorry you're having trouble. Let's see if we can get your issue resolved.   1) Open Just Ahead 2) Tap on Play a guide. Do you...
Wed, 6 Jul, 2016 at 7:27 AM